### Standard Technical Support

Seagate Software provides customers with free phone, email and fax support for Seagate Crystal Reports users during regular business hours, Monday through Friday. Standard Support is free* to all registered users. We encourage you to register your product to ensure you have timely access to our technical support services.

*Free technical support is available for the first 60 days from the date of purchase.

Location | Days | Times
--- | --- | ---
North America +1 (604) 669-8379 | M-F | 11:00am - 7:00pm EST
Austria + 43 (0) 1 79 5672 85 | M-F | 9:30am - 5:00pm CET
Belgium + 32 (0) 2 713 12 35 | M-F | 9:30am - 5:00pm CET
France +33 (0) 141 918630 | M-F | 9:30am - 5:00pm CET
Germany +49 (0) 699 509 6180 | M-F | 9:30am - 5:00pm CET
Ireland + 353 (0) 1 407 30 30 | M-F | 9:00am - 4:00pm GMT
Netherlands + 31 (0) 20 346 9201 | M-F | 10:00am - 5:00pm CET
Sweden + 46 (0) 85 87 711 45 | M-F | 10:00am - 5:00pm CET
Switzerland (German) + 41 (0) 1 800 9134 | M-F | 9:30am - 5:00pm CET
Switzerland (French) + 41 (0) 1 800 9130 | M-F | 9:30am - 5:00pm CET
UK +44 (0) 181 231 0638 | M-F | 9:00am - 4:00pm GMT

Note: Long-distance charges may apply. Telephone numbers vary with location.

If you are calling from Africa or the Middle East, see Seagate Software International Office Directory to find out the telephone number of the support office closest to you.

If the country you are calling from is not listed above call the North American Standard Technical Support number at +1 (604) 669-8379.

Please have the following information available:

- Product registration number.

  If you are registered, you can find the product registration number by choosing About Crystal Report Designer from the Help Menu.

  If you are not registered, you will need to register to obtain the product registration number.

- Product name and version number.

  From the Help menu, click About Seagate Crystal Reports.

- Operating system you are using.

  For example, Windows 95, Windows 98, Windows NT, or Windows 3.11.

- Version of the database and other software you are using with Seagate Crystal Reports (if required).

  Access, Btrieve, SQL, Sybase, Paradox, etc.

- Network information, if you are on a network.
- Contents of AUTOEXEC.BAT and CONFIG.SYS files.
- The list of steps necessary to recreate the problem.
- The programming environment (if applicable).

Seagate Software, Inc. http://www.seagatesoftware.com Please send comments to: techpubs@seagatesoftware.com